Are there too Many Choices for Communication?
It seems today we are bombarded with more options than ever before, and the truth is, we crave them. When I buy a car, I want to make sure I can get the most number of options available, so that I have the choice to not use any of them!
When it comes to dating, there are so many avenues that one can take, that it only adds to the confusion. In some cases, it even prevents people from taking that important step forward, as they are more obsessed with considering alternatives, than committing to the one person they love.
When I was a child, I recall a sign hanging in many kitchens which read:
Having many choices feels great, but it often gets in our way. I have found the same phenomenon when it comes to digital communication. Whenever I schedule a meeting online with someone, we find ourselves in this awkward dance. Should we call, Skype, FaceTime, Blab, email, Periscope, Google Hangout Webex, Viber, G-Chat or Facebook?! It can be so overwhelming, especially in light of so many new options being added each week. In the end, while we like having choices, too many does not really help anyone.
I have found that most people are just technologically not on the same page. If you’re like me, you prefer to keep your Skype and FaceTime address books for only friends and relatives. Some people don’t mind giving out their cell numbers, and others prefer to only speak from their office phone. As some of us only use Mac and others Windows, some on iPhone and others on Android - this chaotic world of communication options only discourages direct and meaningful contact. As I conduct a great deal of online trainings and communications, I have been searching to find a way to go back to basics and communicate without going through that awkward dance of asking people what platforms they are on, or suggesting that they first download software, apps, plugins and updates.
Thankfully, I am back to basics! While I always prefer face-to-face communication, I have been pleasantly surprised by how simple it is to just use a free web-based service like www.freeconference.com. For starters, what I like is that nobody has to download software! You can just have a regular call or conference call, or even a video chat with multiple participants that can see each other. (Personally, I use lots of slides and demonstrations, so I enjoy the screen-sharing and recording).
My biggest pet peeve, however, on conference calls, is when multiple people speak at the same time, then apologize for interrupting and awkwardly remain quiet. Inevitably, after that uncomfortable silence, they all chime in again at the exact same time (and you know exactly who you are, because we’ve all done it)!
This type of simple platform gives me the ability to visually see who is on a call, allow for a real-time chat box, and even allow participants to “raise their hand” in order to speak. Plus, I can mute that one person who has screaming kids, or the TV playing in the background.
The bottom line is that communication is easier today than during any prior generation in history, and it really should be more convenient for people to just connect. However, while we have more options than ever (and the technology is quite awesome) we should not take it for granted, nor let it inhibit our connections. The best solution is to choose a universal platform and stick with it.
Remember, communicating effectively is about connecting with other people. We should, therefore, try to take whatever steps possible to remove any barriers that slow us down, and instead, jump at the opportunity to enjoy a fluid and meaningful exchange of ideas.